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Frequently Asked Questions

Special Events

Yes! Many clients combine this with cleaning or organizing to get their home fully ready for a special occasion or transition.

We require a 3 hour minimum for any services booked.

We help with holiday prep, setting up guest room, packing for trip or sleepaway camp and more. Have a need? Shoot us a note and we’ll be happy to review and help you book the best service.

Residential Cleaning

Yes! We offer flexible hourly booking options for client who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs.

A minimum of 3 hours is required for an hourly booking. This allows our team members to focus on your priority areas while ensuring we maintain high standards for our services. Please contact us to discuss your specific requirements for cleaning services in Greenville, SC and we will assist you in booking the appropriate service.

 

Typically we send one cleaner for homes under 2,000 sq ft. For larger homes we typically send a team of two although recurring cleaning services may only need one.

In a hurry? Let us know and we will do our best to accommodate.

You can book your SetApart Refresh services 24 hours a day here.

Yes, we provide all cleaning supplies and equipment (vacuums, etc) unless there is a specific request for a certain brand or product.

Yes! We love pets and can work around most animals. It is best if pets left home during service can be kept to one room or a safe pet crate for the safety of our team members. Please make a note of any pets that will be in the home when you book.

Deep cleans include extras like baseboard, inside appliances, cabinet interiors and more detailed attention to buildup. Our deep clean checklist can be viewed here.

Our standard cleaning checklist can be viewed here.

Home Updates

We assess your space and install safety measures like cabinet locks, outlet covers, baby gates, and furniture anchors. (Cost of products is not included in booking price)

We help create calming, safe spaces for children with sensory sensitivities — including layout adjustments, product recommendations, and visual/auditory support tools.

Yes — SetApart Method was created by two special needs parents, and we’re honored to support families who require additional safety or sensory accommodations at home.

Home Organization

We can make product recommendations and send you links to purchase on your own or we can source for you for an hourly rate plus the cost of the purchases.

Not unless you want to be. We can handle the entire process — sort, categorize, contain, and label — and review only the final decisions with you.

We organize everything from kitchens and pantries to closets, playrooms, garages and more. Have a unique request? Shoot us a message in the bottom right corner of your screen.

General Services

Absolutely! Most of our clients choose weekly, biweekly, or monthly options — and we offer discounts for recurring support.

Yes — every SetApart Method team member is fully vetted, insured, and trained to provide trustworthy, professional care.

Not at all. Most of our clients prefer to provide entry instructions, and we’ll lock up when we leave.

We currently serve Greenville, SC and the surrounding Upstate area.